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Product Terms & Conditions

General Conditions:

  • The language of the Tour is English or Finnish, unless otherwise stated.

  • Business languages are Finnish, English, Swedish and German

  • Evenio Oy is liability insured. Participants are recommended to have their own insurances

  • Appropriate shoes and weather-appropriate equipment are recommended for participants

Booking and Payment Terms:

  • The reservation is binding, and these terms and conditions shall be valid and binding on both parties after a customer confirms a reservation. The Client has to inform Evenio of reservation cancellations.

  • The participation fee is charged according to the reservation made

  • When a reservation is confirmed by a Client, a confirmation of the booking is sent via email to her/him, and all details of the reservation can be seen on the confirmation

General Cancellation Terms:

  • Evenio oy reserves the right to cancel the service due to illness or other "Force Majeure" reasons. This entitles the paying customer to a full refund.

  • No refund in case of no show

There are 3 Product Specific Cancellation Terms:

1. Product description: a guided walking / bicycle tour

  • If the Client cancels participation at least 2 days before the start of the Tour, 100% of the participation fee will be refunded.

  • If the participant cancels his participation 2-0 days before the start of the Tour, 0% of the price will be refunded.

2. Product description: a guided tour by bus

  • If the Client cancels participation at least 14 days before the start of the Tour, 100% of the participation fee will be refunded.

  • If the participant cancels their participation 13-8 days before the start of the Tour, 50% of the price will be refunded.

  • If the participant cancels his participation 7-0 days before the start of the guide, 0% of the price will be refunded.

3. Product description: a guided tour on a cruise ship & a museum visit included

  • ​If the Client cancels their participation at least 21 days before the start of the Tour, 100% of the participation fee will be refunded

  • If the Client cancels their participation at least 21 days, but more than 15 days before the start of the Tour, 50% of the price will be refunded.

  • If the Client cancels his/her participation at least 14 days, but more than 0 days before the start of the Tour, 0% of the price will be refunded.

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