1. Booking and Confirmation

• Bookings can be made through the specified channels: website, email, phone, or third-party platforms.

• Reservations for our services are provided on a first come, first served basis. Availability is limited and granted in the order requests are received.

• A booking is considered confirmed only when acknowledged in writing by the provider via email.

 

2. Payment Terms

2.1 Payment Options

Payments can be made via direct payment methods, including online banking, bank cards, cash, employee benefits (ePassi/Smartum), or by invoice.

• Online Webshop: Payments can be completed through our webshop, where online banking, bank cards, and applicable employee benefits (ePassi/Smartum) are accepted.

• On-Site Payments: Payments can be made during the tour or activity using a card reader, allowing participants to pay with bank cards or employee benefits (ePassi/Smartum).

2.2 Invoicing

Payment by invoice is available for certain bookings. Invoices will be issued after the tour or activity and must be paid within 7 days of the invoice date, unless otherwise agreed upon in advance.

• Delivery: Invoices are sent electronically (e-invoice or email) by default, without additional fees.

• Paper Invoices: A handling fee of 15 € will be added for paper invoices.

• Late Payments: Interest charges for late payments may apply in accordance with applicable laws.

2.3 Receipts

Receipts are always issued for all payments and can be provided upon request.

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3. Cancellations and Refunds

• Customer-Initiated Cancellations: Terms are product-specific and can be found on the respective Product Terms & Conditions -pages.

• Provider-Initiated Cancellations: In cases of unforeseen circumstances (Force Majeure), a full refund or rescheduling option will be offered.

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4. Changes to the Program

The provider reserves the right to make minor changes to the itinerary due to weather, safety, or other practical considerations.

Significant changes will be communicated to the customer in advance.

 

5. Customer Responsibilities

• Customers are expected to arrive on time at the designated meeting point. Late arrivals may result in the cancellation of the booking without a refund.

• Customers must inform the provider of any special needs, dietary restrictions, or medical conditions that may affect their participation.

• Customers are responsible for their own safety and belongings during the tour or activity.

 

6. Complaints

• Customers must notify Evenio of any errors in the service contract before the start of the service.

• Compensation requests must be submitted in writing as soon as possible after the service ends.

 

7. Liability

7.1 Health & Safety

• Evenio follows appropriate health and safety regulations in accordance with Finnish laws.

• Customers acknowledge that participation in Evenio's products and services may involve some risks.

• Customers must notify the provider of any special health needs in advance and provide accurate information during booking.

7.2 Insurances

• Evenio Oy holds liability insurance.

• Customers are advised to have appropriate travel and health insurance.

7.3 Losses

• The provider is not liable for losses resulting from incomplete or inaccurate information supplied by the customer.

• The provider is not liable for personal injury, loss, or damage to personal belongings unless caused by proven negligence.

 

8. Force Majeure

The provider is not liable for cancellations or disruptions caused by circumstances beyond their control, such as natural disasters, strikes, pandemics, or governmental restrictions.

• Neither party shall be held liable for any default, damage, or loss due to a condition of Force Majeure or unreasonable impairment of the party’s operations due to a similar cause (including but not limited to illness, pandemics, war, strike, weather, or other natural conditions).

• If a Force Majeure condition arises, the affected party must notify the other party as soon as possible.

• Both parties shall take all reasonable steps available to minimize the effects on the performance of their obligations under this contract.

 

9. Privacy and Data Protection

Customer information is collected, stored, and processed in compliance with applicable data protection laws. Personal information will not be shared with third parties without prior consent unless required to fulfill the booking.

 

10. Applicable Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with Finnish law.

• The District Court of Helsinki shall be the court of first instance.

• Finnish courts shall have exclusive jurisdiction over any disputes related to this agreement.

 

11. Acceptance of Terms

By booking a guided tour or activity, the customer agrees to these General Terms and Conditions.