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General Terms & Conditions

By participating in or booking Evenio Oy (hereinafter Evenio) programme services or any related products or services client agrees to the terms and conditions set out below. The prices and services offered by Evenio are described in the specific program description for each service separately.

Pricing and Payments


B2C (Individual Clients, Public Tours)

The Client books and pays using Evenio digital sales channels. Prices and terms apply as stated in each service description. When booking online, the payment can be made using the available payment methods, and when booking with our customer service, the payment is made using a credit card or an invoice. The Service price must be paid when booking.


B2B (Companies, Associations or similar)

The Client sends a Request for Quote (RFQ) to Evenio. Evenio replies with a max. 24-hour turn-around time during Mon-Fri, EET Time Zone. The validity of the Quote is typically 30 days but may vary depending on the content of the Quote. The Purchase Order is considered as accepted after both parties have confirmed it in writing. Once confirmed, the Terms & Conditions, as stated in the Quotation, shall be applied for the agreed service. Prices provided in the Quotation by Evenio include VAT when and if applicable. Evenio reserves the right to change the prices in case of any unforeseen increases in costs (including but not limited to taxes, fuel prices etc.) beyond the control of Evenio Oy.

Evenio’s General Payment Term is 14 days. If the Quote includes any third-party services which are different from Evenios Payment Terms these will be applied according to the quotation. Payment is considered as completed when the payment is visible in Evenio’s account.



In case client requests changes to the PO, these must be sent in writing to The requested changes are subject to written approval of Evenio and may result in changes in Pricing. All requests will be considered by Evenio if sent 48 hours prior to the Service starting date and time. Evenio cannot guarantee availability of requested changes. Evenio reserves the right to change or re-schedule the Service if necessary. These are always agreed upon with the Client.



Cancellation requests must be sent in writing to The requested cancellations are subject to the written approval of Evenio. The cancellation date is the day on which Evenio has been informed of the cancellation by e-mail. If Evenio must cancel a confirmed Service due to Force Majeure -reasons and is unable to reschedule the booked service, a refund 100% of the total booking sum. These conditions are valid if no other cancellation conditions are specified in the Service description. Evenio is entitled to cancel a Service if not enough people have signed up. Evenio is also entitled to determine the minimum number of participants for each group Service. The Client must be notified of a cancellation as soon as possible.


Responsibility and Safety


Correct contact data

The client is obliged to provide Evenio Oy with valid contact information to enable Evenio to contact the client and to make sure the booking is correct. The client is responsible for the accuracy of any information he/she provides to Evenio online, by phone or otherwise.



The Client shall observe any instructions and orders regarding the execution of a Service given by Evenio. If the online booking process is interrupted or, for some other reason, a representative of the Client does not receive an electronic confirmation for a paid service at the provided e-mail address, Evenio must be notified immediately.



During the Services Evenio follows appropriate health and safety regulations in accordance with laws and regulations as applicable in Finland. Evenio Oy is liability insured. The client shall acknowledge that products and services offered by Evenio may involve risk to customer´s health and safety. The Client is responsible for obtaining any advice specific to their personal health concerns. The Client must notify the organiser beforehand of any special needs regarding their health. The Client may be required to sign a form on the day of Service as required by Evenio to acknowledge his/her understanding of the risks to certain activities. Failure to inform Evenio of the pregnancy shall release Evenio from any liability to the pregnant customer. Evenio cannot be held liable for any error or losses resulting from inaccurate or incomplete information having been provided by the Client or the representative of the Client. If the Client fails to use all or part of the Service or is late, the Client is not entitled to any compensation for the completely or partly unused Service. Evenio’s liability for the order placed is always limited to the cancellation of the contract and the refund of any prepaid payments.


If a Client observes an error in the Service contract, they must notify Evenio before the start of the Service. Possible compensation requirements after the Service must be presented in writing as soon as possible after the end of the trip.



If any part, term or provision of these terms and conditions is partly or wholly held invalid, illegal, or unenforceable, the validity or enforceability of other provisions, extent part and remainder of these terms and conditions shall remain in full force and effect. Neither Party shall be held liable for any default, damage, or loss due to a condition force majeure or to unreasonable impairment of the Party’s operations due to a similar cause (including but not limited to illness, pandemics, war, strike, weather, or other natural conditions). If encountered a force majeure condition, the Party shall immediately notify the other Party in writing thereof and shall keep the other Party fully informed of the continuance of the force majeure condition and of any relevant change of circumstances whilst such force majeure continues. When encountered a force majeure conditions Parties shall also take all reasonable steps available to it to minimize the effects of the force majeure on the performance of their obligations under this contractual relationship.


Applicable Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with the Finnish Law. The Finnish Courts shall have the exclusive jurisdiction to settle any dispute, controversy or claim related to such a demand. The District Court of Helsinki shall be the court of first instance.



Masala, 1.1.2023


Evenio Oy

Petra Vairimaa


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