General Terms & Conditions

GENERAL TERMS & CONDITIONS FOR GUIDED TOURS (GROUPS)

These General Terms & Conditions apply to guided tours and related services provided by Evenio Oy, trading as Petra's Tours ("Service Provider"), to its clients ("Client").

 

Definitions

"Client" means the person, company, organization, or other entity making the booking. "Service Provider" means Evenio Oy, trading as Petra's Tours. "Services" means the provision of guided tours and all related supplementary services offered or arranged in connection with those tours.

  

Offers and Bookings

All offers are subject to availability and are non-binding. The validity period of each offer shall be specified in the quotation. Upon expiry of the validity period, there shall be no entitlement to the quoted prices, services, or availability.

 Bookings are generally accepted on a first-come, first-served basis. A booking shall be deemed confirmed once the Service Provider has issued a written confirmation to the Client. By accepting an offer or placing a written order, the Client acknowledges these Terms and Conditions as a binding part of the business relationship.

In certain cases, the Services may include components provided by third-party suppliers, such as transportation, venues, catering, activities, or other subcontracted services. Such components may be subject to separate terms and conditions, including cancellation, payment, and operational policies imposed by the relevant supplier.

Where applicable, these supplier-specific terms shall be communicated to the Client in the offer, quotation, booking confirmation, or other written documentation and shall take precedence over these General Terms & Conditions to the extent of any conflict.

 

Payment Terms

Invoices are issued after the tour and must be paid within fourteen (14) days of the invoice date unless otherwise agreed. All prices are exclusive of VAT unless otherwise stated. Applicable VAT shall be added where required by law.

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Cancellations

Cancellations made more than forty-eight (48) hours before the scheduled start time of the service are free of charge. Cancellations made less than forty-eight (48) hours before the scheduled start time, or failure to attend (no-show), will be charged at 100% of the agreed fee.

 

Changes to the Programme

The Service Provider reserves the right to make minor changes to the itinerary, route, content, timing, or points of interest due to weather conditions, roadworks, public events, safety considerations, temporary closures, or other circumstances beyond its reasonable control. Such changes shall not constitute a material reduction in the agreed service, provided that the overall nature, content, and value of the tour remain substantially unchanged.

 

Client Responsibilities and Timeliness

The Client is expected to arrive on time at the designated meeting point and is responsible for their own safety and belongings. Both the Client and the Service Provider shall make reasonable efforts to be punctual. In the event of a delay, the affected party shall inform the other party as soon as reasonably possible.

 

A delay of up to fifteen (15) minutes may be accommodated where reasonably possible and subject to operational considerations. Where feasible and agreed by both parties, the start time of the tour may be adjusted to accommodate unforeseen delays.

 

If the Client's late arrival causes a delay to the start of the tour, the route, content, timing, or duration of the tour may be adjusted accordingly. Completion of the full itinerary or coverage of all advertised points of interest cannot be guaranteed in such circumstances.

 

If the Service Provider is delayed, reasonable efforts will be made to provide the agreed service in full. Where this is not reasonably possible, the parties shall seek to agree on a suitable adjustment to the programme or another reasonable solution reflecting the circumstances.

 

Complaints

The Client is encouraged to raise any concerns regarding the Services during the tour or immediately upon its completion, so that reasonable efforts may be made to address the matter on-site. Any complaints concerning the Services must be submitted in writing no later than two (2) workdays after completion of the service.

 

The Service Provider will review and respond to all complaints and, where appropriate, seek to resolve justified claims in a fair and reasonable manner. Any refund or other compensation will be assessed on a case-by-case basis, subject to applicable law.

 

Liability

The Client acknowledges that participation in tours and activities may involve risks associated with travel, transportation, walking, weather conditions, and other factors beyond the Service Provider's control. The Service Provider shall not be liable for personal injury, loss of or damage to personal belongings unless caused by its proven negligence.

 

Force Majeure

Neither party shall be liable for delays, cancellations, or disruptions caused by circumstances beyond their reasonable control.

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Privacy and Data Protection

Personal data shall be processed in accordance with applicable data protection legislation. Further information is available in the Service Provider's Privacy Policy.

 

Applicable Law and Jurisdiction

These Terms and Conditions shall be governed by Finnish law. Any disputes shall be settled by the District Court of Helsinki as the court of first instance, unless otherwise required by mandatory law.

 

Acceptance of Terms

By booking a guided tour provided by the Service Provider, the Client agrees to these Terms and Conditions.