Terms & Conditions

Program Services 2022-2023 

1. Product description: Guided public tour on foot or on your own bikes

​General conditions:

  1. The language of guidance is Finnish, unless otherwise stated. Business language Finnish, English, Swedish, German.

  2. The participant can have his own interpreter.

  3. Evenio Oy is liability insured. Participants are recommended to have their own insurance.

  4. Appropriate shoes and weather-appropriate equipment are recommended for participants

 

Booking and payment terms:

  1. The reservation is binding.

  2. The participation fee is charged according to the reservation made

 

Cancellation terms:

  1. Evenio oy reserves the right to cancel a guided walking tour due to illness or other "Force Majeure" reasons. This entitles the paying customer to a full refund.

  2. If the subscriber cancels participation at least 8 days before the start of the guide, 100% of the participation fee will be refunded.

  3. If the participant cancels his participation 7-2 days before the start of the guide, 50% of the price will be refunded.

  4. If the participant cancels their participation 24 hours before the start of the guide, 0% of the price will be refunded.

  5. No refund in case of no show

  6. In cases of illness, a 100% refund applies against a doctor's certificate, or alternatively, a similar product will be offered at a later date.

  7. It is hoped that cancellations are made as early as possible, so that places are freed up for another participant.

  8. The cancellation date is the day on which Evenio Oy has been informed of the cancellation by e-mail or telephone. If the customer shows that the cancellation was sent in time enough to arrive at the intended time, the cancellation will be accepted even if it is late or does not arrive at all.

 

2. Product description: Guided public tour with rental equipment,

charter vehicles and/or meals included in the price

General conditions:

  1. The language of instruction is Finnish, unless otherwise stated. Business language Finnish, English, Swedish, German

  2. The participant can have his own interpreter

  3. Evenio Oy is liability insured. Participants are recommended to have their own insurance

  4. Appropriate shoes and weather-appropriate equipment are recommended for participants

 

Booking and payment terms:

  1. The reservation is binding

  2. The participation fee is charged according to the reservation made

 

Cancellation terms:

  1. Evenio oy reserves the right to cancel a guided tour due to illness or other "Force Majeure" reasons. This entitles the paying customer to a full refund.

  2. If the subscriber cancels participation at least 14 days before the start of the guide, 100% of the participation fee will be refunded.

  3. If the participant cancels their participation 13-8 days before the start of the guide, 50% of the price will be refunded.

  4. If the participant cancels his participation 7-0 days before the start of the guide, 0% of the price will be refunded.

  5. No refund in case of no show

  6. In cases of illness, a 100% refund applies against a doctor's certificate, or alternatively, a similar product will be offered at a later date.

  7. It is hoped that cancellations are made as early as possible, so that places are freed up for another participant.

  8. The cancellation date is the day on which Evenio Oy has been informed of the cancellation by e-mail or telephone. If the customer shows that the cancellation was sent in time enough to arrive at the intended time, the cancellation will be accepted even if it is late or does not arrive at all.

 

3. Product description: Group bookings

  1. Terms according to a separate offer.

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Sales: Petra Vairimaa | petra.vairimaa@evenio.fi | m. +358505600333